Frequently Asked Questions

Where do I send my break-up box?

Once you receive your Break-up box in the mail, it will include everything you need to send your items back to us safely and securely. Included in your package you will have packing materials, a pre-addressed, postage paid label with envelope and your Customer Return Card. Simply fill out your Customer Return Card and package your items with the materials provided. Drop your pre-addressed package off at your nearest staffed FedEx location. For your convenience, you can track your items every step of the way. You will also get a notification once we have received your package and started the evaluation process. Then sit back and relax, your offer will be sent to you within 24 hours